At Eccys we strive to ensure that our customers receive high-quality food and excellent service. If, for any reason, you're not satisfied with your order, please let us know. We'll do our best to resolve the issue promptly.

Refunds:

1. Incorrect Orders: If we make an error with your order, we'll provide a full refund or remake the order to your satisfaction.
2. Food Quality Issues: If your food is not prepared to our usual standards, we'll offer a refund or replacement.
3. Delivery Issues: If your order is delayed or not delivered within the estimated timeframe, we'll provide a refund or discount on your next order.

Refund Process:

1. Contact us within [timeframe, e.g., 2 hours] of receiving your order.
2. Provide your order number and reason for refund request.
3. We'll review your request and process the refund promptly.

Non-Refundable Situations:

1. Change of heart or dislike of menu items.
2. Customer's personal preferences not met.

Contact Us:

Email: eccyssheffield@gmail.com
Phone: 0114 2686 789
Website: www.eccyssheffield.co.uk

We're committed to providing excellent service and food quality. If you have any concerns, please don't hesitate to reach out.